Terms and Conditions

CANCELATIONS

Cancellation up to one month prior to check-in is free of charge and any deposit paid will be refunded. Cancellation from 1 month prior to check-in will be charged at 50% and Cancellation from 2 weeks prior to check-in will be charged in full.

PAYMENTS & DEPOSITS

A 50% deposit is required at the time of booking with the balance payment due 1 month prior to checkin.

CHECK-IN AND CHECK-OUT

Check-in times are from 4.00 pm – please contact the owner if you wish to discuss your check-in time

Check-out times are up to 11.00 am

HOUSEKEEPING

Both cottages are non-smoking. There are designated smoking areas outside

Both cottages are self-catering and guests are asked to leave them in a clean, tidy order prior to check-out

Every effort should be made to put fixtures and fittings back in their original place if moved.

Any damage or breakages should be brought to the attention of the owner. Reasonable damage or breakages are acceptable, but a charge may be incurred if there is unacceptable or excessive damage to the property, fixtures or fittings.

OUR AIM

It is our aim here at Pen-Isa’r Llan to provide our guests with clean, comfortable and well equipped holiday accommodation. It is important to us that your stay is one that you will remember, that you will tell your friends and family about the great experience you had, that you will return and stay with us again, that you leave with wonderful memories of precious time spent with family and friends.

We will always be here to help in any way we can.