Terms and Conditions

COVID – 19

Due to the Covid-19 pandemic many of my booking terms and conditions, including payments and cancelations have been changed. This is to ensure that our guests feel confident and re-assured when making their booking.

Booking dates and the numbers of guests able to stay may be affected in order to be in line with Welsh Government Covid-19 restrictions and guidelines that are in place at the time of your stay.

CANCELATIONS

Due to covid-19 and the uncertain times that we are all in, our current policy is FREE cancelations on all bookings affected by Covid-19 restrictions.

Cancelations made for any other reason within two weeks of your arrival date will be charged at 50% of the booking price and is non-refundable.

PAYMENTS & DEPOSITS

No payments are required at the time of booking. A 50% deposit will be requested 2 weeks before your check-in date and the balance will be due on arrival. If you are unable to come due to Covid-19 restrictions being introduced then all payments made will be refunded.

Payments can be made using all major cards or by bank transfer. Balance payments due on arrival can be made in cash, card or bank transfer.

CHECK-IN AND CHECK-OUT

Check-in times are from 4.00pm – please contact the owner if you wish to discuss your check-in time

Check-out times are up to 11.00 am

HOUSEKEEPING

Both cottages are non-smoking. There are designated smoking areas outside

Both cottages are self catering and guests are asked to leave them in a clean, tidy order prior to check-out

Every effort should be made to put fixtures and fittings back in their original place if moved.

Any damage or breakages should be brought to the attention of the owner. Reasonable damage or breakages are acceptable, but a charge may be incurred if there is unacceptable or excessive damage to the property, fixtures or fittings.

OUR AIM

It is our aim here at Pen-Isa’r Llan to provide our guests with clean, comfortable and well equipped holiday accommodation. It is important to us that your stay is one that you will remember, that you will tell your friends and family about the great experience you had, that you will return and stay with us again, that you leave with wonderful memories of precious time spent with family and friends.

We will always be here to help in any way we can.